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Here's what our customers are saying...

I wouldn't call anyone else! I have had many issues since moving into my
home, from flooding to a water heater going down, etc. ATR plumbing has
always been there in minutes after my call to solve my problem with great
service and with great care. From experience, it is not always the case
with other companies to provide great service, leave the job site clean,
and who are responsive to anything that their customers need! This is
always the case with ATR. Their service is second to none and I would
never call anyone else!


I am so happy with ATR Plumbing and HVAC. I can't help but sing praises
to you. As you already know, I had the air conditioning go out on My
Motor home. I found out from a friend that you may work on the air
unit.After contacting you and getting an estimate, the work was done
quickly and reasonably.It has made my summer camping cool and fun.
Thank you again.

Elmer O.

Excellent Service! After finding water in my basement I tested the ejector
pump by plugging it directly into the socket, since the pump worked, I
knew the switch needed replacement. I needed to cut pipe and a unions to
just figure out if I could replace the switch instead of the entire pump.
I was hoping to get by with a $100-200 repair. I decided a good honest
plumber could replace the part and add a union, but didn't know who to
trust. I found ATR via DexKnows and spoke to Theresa on the phone. I liked 
the fact that Billy (the plumber) did his scheduling, after he finishes jobs
and that Theresa is very diligent. Billy even came on a Sunday and fixed
just what needed fixing for a fair price ($150). Everything listed on this
page is accurate. I highly recommend ATR.
Joe B.

Billy & Theresa,

We appreciate your service and prompt responses to our calls-have a great day!

David & Cynthia F.
Mundelein, IL.

Hi Theresa,

Again, thank you and your husband for the most excellent service I received yesterday. I wish you, Billy and Matt great success as you continue your good work. I will pick up more Yooper Bars on my next trip to the U.P. for Billy.

Best wishes,

Camile P.
Streamwood, IL.

Billy and Theresa

I just wanted to thank you again for being so professional and doing such an outstanding job at our home regarding our plumbing needs. This is the best experience we have ever had and Billy and his crew should be commended. The work is more than I expected. Thanks for a great job. I have contacted Stonegate Association and indicated to them to continue to put your company in our newsletter.

Thanks again,

Sam & Lynn B.
Arlington Hts. IL.

Dear Theresa and Billy,

I'd like to take a moment to let you know how glad I am that I "found" you guys!  As you recall, I first called on you when I was on vacaction and my cleaning lady discovered a plumbing disaster.  Thanks to my dear friend, Renee, I got your name and telephone number and you came right over and solved my problem.  You came to my house when I wasn't home, repaired the problem in the most cost effective way possible, and left everything clean and nice to boot!  It would have been so easy for you to take advantage of my situation, but you didn't.  Over the years, I have had many occasions where your ethical and quality service has been above and beyond, as this has made me a devoted customer!

On a personal note, I also truly enjoy doing business with both of you!  You are genuinely nice people who have their customers' best interest at heart, and that is a rare thing in this world.  Spending time and money on plumbing problems ranks pretty low on my priority list, but if it has to be done, I know that I will have people in my home whom I will enjoy, will do the best work possible and will be fair and honest in the way the work is done! 

Thanks for the great service.  Here's hoping that Billy can do this work until he is 90!


Mary Lee

As a Realtor in the area, people ask me for recommendations all the time. I am pleased to say that I recommend Billy Steffensen of ATR Plumbing with confidence for any plumbing or heating & air conditioning job. He is professional, reliable, and dependable. He responds quickly and efficiently in emergency situations, and always does an excellent job. He is simply the best! Renée Clark, Baird & Warner Real Estate (and ATR client!)

Renée Clark, GRI, CREN

Renée Clark Real Estate Group

Knowledge. Performance. Results.

Baird & Warner Real Estate


The best plumber ever!!! I have had several occasions to use ATR Plumbing & HVAC. The service has always been the highest caliber. Billy has always fixed all "problems" with the utmost efficiency and courtesy.

Nerieda M.    Ingleside, IL.

As the owner of a home repair and remodeling business I depend very heavily on my sub-contractors. ATR truly sets the standard, when I schedule a job I never have to worry. Billy and crew always show up as scheduled, on time and complete the work in a very professional manner. They make my job much easier and worry free.

Kurt Dembski- Owner “Spruce It Up Services”



We met Billy in the year of 1998, Christmas Eve. We had an emergency (leak behind the washroom wall) he came out and he rectified the problem in a very timely fashion, he was courteous and very neat.

Since then, we have used Billy for all of our plumbing, heating & air conditioning work. I have referred Billy to my family and friends with much praises about him and his service.

It's nice to know in a trade where they can take advantage of you when you're somewhat naive of the problem, that you have an honest person to deal with and that my friends is PRICELESS!

David K.   Long Grove, IL.

Thank you very much for your prompt service and a job well done. Especially since I am offsite, it was a relief to know that the issues had been handled quickly and professionaly.
Best regards,
Bill T.  Lake Zurich

We are so very thankful and appreciative for all of your thoughts and referrals. Please sign our guest book and tell us how we're doing.

Billy & Theresa Steffensen in Ingleside, Illinois 60041
Phone # 847-404-6070 & Fax # 847-973-9908